Privacy Policy

At CentralGateway, we collect information that helps us provide you with personalized restorative yoga experiences and improve our services. The information we gather falls into several categories, each serving a specific purpose in enhancing your wellness journey.

We also collect information through cookies and similar technologies when you visit our website. These technologies help us remember your preferences, analyze site traffic, and provide a more personalized experience during your visits.

Your information serves multiple purposes in our mission to provide exceptional restorative yoga experiences. We use your data responsibly and only in ways that directly benefit your wellness journey or improve our services.

CentralGateway maintains strict policies regarding information sharing. We understand that your wellness journey is personal, and we're committed to protecting your privacy while providing excellent service.

We may share your information only in these specific circumstances: with certified yoga instructors who need health information to provide safe, personalized sessions; with technology partners who help us deliver our platform securely; with healthcare providers if you've given explicit consent for coordination of care; when required by law or to protect safety; and with trusted service providers who assist with payment processing, scheduling, or customer support under strict confidentiality agreements.

We never sell your personal information to third parties or use your health data for advertising purposes. Any data sharing occurs under robust privacy protections and only when necessary to provide or improve our services. You always have the right to know who has access to your information and why.

You have significant control over your personal information and how we use it. Understanding and exercising these rights is an important part of maintaining your privacy and ensuring your comfort with our services.

Protecting your personal information is a top priority at CentralGateway. We implement comprehensive security measures that safeguard your data throughout its lifecycle, from collection through storage and eventual deletion.

Our security framework includes multiple layers of protection. We use industry-standard encryption for data transmission and storage, ensuring that your information remains secure whether it's moving between systems or stored in our databases. Access to personal information is strictly limited to authorized personnel who need it to provide services, and all employees undergo privacy training and sign confidentiality agreements.

We regularly audit our security practices, conduct vulnerability assessments, and update our systems to address emerging threats. Our technical infrastructure includes firewalls, intrusion detection systems, and secure backup procedures to prevent unauthorized access and ensure data availability.

For particularly sensitive health information, we employ additional security measures including enhanced encryption, restricted access controls, and detailed audit logging. We maintain compliance with healthcare data protection standards and industry best practices for wellness service providers.

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and fulfill legitimate business purposes. Our retention practices balance your privacy rights with practical service needs and regulatory requirements.

Account information and basic personal details are typically retained while your account remains active and for up to three years after account closure to handle any service-related inquiries or legal requirements. Health and wellness information is retained for the duration of your active participation in our programs and up to seven years afterward, consistent with healthcare record retention standards.

Usage data and technical information are generally retained for shorter periods, typically 12-24 months, unless needed for ongoing service improvement or security purposes. Communication records, including customer support interactions, are maintained for up to five years to ensure service quality and resolve any future concerns.

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. You can request early deletion of your information at any time, subject to legal requirements and legitimate business needs such as completing ongoing services or resolving disputes.

As an Irish-based company, CentralGateway primarily processes and stores your information within the European Union, ensuring strong privacy protections under GDPR and Irish data protection laws. However, some of our trusted service providers may be located outside the EU.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your data receives equivalent protection. This includes using approved contract clauses, working only with providers that maintain adequate data protection standards, and conducting regular assessments of international data handling practices.

We carefully evaluate all international transfers and limit them to situations where they're necessary for service delivery or significantly benefit your experience. You have the right to know about any international transfers of your data and to request details about the safeguards we've implemented.

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you interact with our platform. Understanding these technologies helps you make informed decisions about your privacy settings.

Essential cookies are necessary for basic website functionality and cannot be disabled without affecting your ability to use our services. These include authentication cookies that keep you logged in and security cookies that protect against fraud. Performance cookies help us understand how visitors interact with our website, allowing us to improve navigation and identify popular content.

Preference cookies remember your choices, such as language settings or accessibility options, to provide a more personalized experience. We may also use analytics cookies to track website performance and user behavior patterns, always in aggregated, non-personally identifiable ways.

You can control cookie settings through your browser preferences or our cookie management tool. However, disabling certain cookies may limit website functionality or prevent us from providing personalized services.

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email, website announcements, or other appropriate communication methods.

Minor updates that don't materially affect your rights or our data handling practices may be posted without individual notification, but we'll always update the "last modified" date at the beginning of this policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

If we make substantial changes that require your consent, we'll obtain that consent before implementing the changes. You always have the option to discontinue using our services if you disagree with updated privacy practices.